Complaints and reviews
- Must be based on personal experience, true and verifiable.
- Must not contain insults, swearing, threats, hate speech or discrimination.
- No personal data (phone, address, ID number, password, full card number) may be shared.
- No ads, referral links, or sales of accounts or in-game items.
- Don't open more than one complaint for the same problem; add updates as replies to the existing complaint.
Tip: If you need to include an order or transaction number in your complaint, the last few digits are enough. The company can ask for details through an official channel if needed.
Company replies
- Replies must be relevant to the complaint and respectful.
- The complainant's personal data must not be shared in replies.
- Companies may not pressure users to remove complaints or offer something in return.
Moderation process
- ReviewComplaints and reviews are checked against these rules before they're published.
- PublishingSuitable content is published and the complaint is passed on to the company.
- Rejected with reasonContent that breaks the rules isn't published; you'll be notified with the reason.
Reporting content
You can send content you believe breaks the rules to the moderation team with the “Report” link. Reports are reviewed and resolved. Companies can't pay to remove content; content is only removed for breaking these rules.